City of York Council: RSLCityspace Vision
Launched to great acclaim in 2006, York's ftr scheme is viewed as one of the UK's pioneering rapid transit system which represents a real showcase transport solution, particularly for a congested, historic city with highly fluctuating visitor levels like the City of York.
Developed in partnership with First Group and the City of York, the ftr scheme comprises a state-of-the-art passenger information terminal network supplied by RSLCityspace. The dedicated TRACK, which links the University of York, the city centre, Dringhouses and Acomb, runs a fleet of futuristic passenger vehicles with satellite tracking systems and cashless ticketing.
The network of passenger information terminals plays a critical role in delivering up-to-the-minute travel information and interactive services at the major bus hubs across the city. To maximise the benefit from this public facility, in 2008 the City of York chose to implement RSLCityspace Vision, an integrated content management system. This powerful software puts the Authority in control of the information it delivers to passengers along the route so that a whole raft of information beyond real-time bus departures is displayed - including road disruption updates within a 30-mile radius, BBC News, a five-day weather forecast, and emergency and public service announcements.
As a critical part of the passenger information network, RSLCityspace installed and manages a real-time information screen located in the passenger terminal of York railway station. Wall mounted for maximum exposure, this full colour 40" LCD display provides 24/7 real-time bus departure information, linked to the RSLCityspace Vision content management system.
The information network covers the key passenger hubs of York Station, University of York and the main bus interchange. Each terminal not only features a daylight readable LCD broadcast screens displaying content from the RSLCityspace Vision system but also interactive touch-screens offering useful services including journey planning, taxi finder, local area maps, Council information, free email and BBC News.
The whole network works off a wireless infrastructure deployed by RSLCityspace; ideal for a heritage city like York, which has an inherently inflexible infrastructure, as it avoids the need for cabling or costs related to fixed line telephony systems. It also presents a modern and efficient infrastructure serving one of the UK's flagship tourist destinations.
"Improving the passenger waiting experience underpins our entire transport philosophy and the ftr scheme provides a real opportunity to showcase an outstanding travelling experience for passengers, both at stop and on bus."
Guy Wolfenden, Director of Products & Services, RSLCityspace
"Giving our customers the information they want, when they need it, is at the heart of the ftr vision. The information available through the RSLCityspace passenger information network combines with real-time information at stops, on-board the ftr, and on mobile phones, to really transform travel."
Moir Lockhead, Chief Executive of FirstGroup plc